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Crucial Accountability by Patterson, Grenny, McMillan, Switzler, Maxfield

Crucial Accountability by Patterson, Grenny, McMillan, Switzler, Maxfield

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How do I speak up about infractions so that dangerous behaviour is avoided Find a polite way to interject - positive deviance

Know what convo to hold and if you should hold it

If you find yourself having the same convo again and again, there’s another, larger violation that needs to be addressed.

”.. [S]peed rarely leads to careful thought.”

You have to distill the issue to a single sentence. Lengthy descriptions of violated expectations only obscure the real issue. If you can’t reduce a violation to a clear sentence before you talk, the issue almost never becomes more understandable and focused as a conversation unfolds.

Do you actually know the intention? Don’t leap to conclusions